Can I customize my order?

Yes! Most Aminth products can be personalized with names, dates, logos, artwork, messages, photos, or custom designs.

What file types do you accept?

SVG, PNG, PDF, and other high-resolution files are preferred. If you're unsure, send what you have and we'll help determine if it will work.

Can you engrave photographs?

Many products can be engraved with photographs, though results vary by material. We'll review your image and contact you if adjustments are recommended.

What if I don't have artwork yet?

No problem. We can often help create or refine a design based on your ideas.

Can you engrave logos or copyrighted images?

You may only submit artwork you own or have permission to use.

How long does production take?

Most orders are completed within 3–10 business days, depending on product type, quantity, and customization requirements.

Do you offer rush orders?

Sometimes. Contact us before ordering and we'll let you know what's possible.

Do you ship nationwide?

Yes. Most products can be shipped throughout the United States.

Do you offer local pickup?

Yes. Local pickup is available in the Santa Clara, California area by appointment.

Will I receive a proof before production?

For many custom projects, yes. We may provide a proof or contact you with questions before production begins.

Do you offer bulk discounts?

Yes. Many products qualify for volume pricing.

Can you create branded merchandise?

Absolutely. We regularly create custom products featuring company logos, event branding, school branding, and organization graphics.

Can you help with event favors or corporate gifts?

Yes. We can help with custom gifts, awards, promotional items, employee appreciation gifts, sponsor gifts, and event giveaways.

Is there a minimum order quantity?

Most products can be ordered individually, though some bulk pricing requires minimum quantities.

What materials do you work with?

Depending on the product, we work with wood, acrylic, glass, slate, leather, and other materials.

Can I provide my own item for engraving?

In many cases, yes. Contact us before purchasing so we can confirm compatibility.

Are your products handmade?

Many products are designed, engraved, assembled, or finished by hand in small batches.

Will engraving look exactly like the preview?

Natural materials such as wood, slate, and leather may vary slightly in grain, color, and engraving depth.

Do you accept returns?

Because most products are personalized, custom orders are generally not eligible for return unless there is a production error or damage during shipping.

What if my order arrives damaged?

Contact us as soon as possible and we'll work with you to make it right.

What if I made a mistake in my personalization?

Please double-check all information before submitting your order. We engrave exactly what is provided unless we identify an obvious issue and contact you first.

Does Aminth support any charitable causes?

Yes. A portion of all purchases helps support community initiatives through the Collective Uplifting Initiative (CUI) and related programs.

Do you offer event planning or consulting?

Yes. Aminth provides support for conferences, meetings, trade shows, sponsorship programs, attendee engagement, and branded event experiences.

Can you provide both merchandise and event support?

Absolutely. We often help organizations create a cohesive experience through both event strategy and custom branded products.